GoCab FAQ

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Things to know on Driver Registration

How to Register as a Driver?

  1. Download the GoCab Driver App  
  2. Complete the registration section 
  3. Wait until we have approved the registration
  4. Choose your preferred date of training  
  5. Complete the Driver Registration and Onboarding Checklist 
  6. Follow instructions to get activated
  7. Get regular bookings and start earning

What are the requirements for Driver registration?

  • NBI Clearance 
  • ID picture with white background 
  • Professional Driver’s License
  • OR / CR / Deed of Sale / Sales Invoice / Delivery Note 
  • Vehicle Photo: Front, Side, Back, Plate No.
  • Provisional Authority (For 2000 kg Trucks)
  • Letter of Authorization (Rented/ Borrowed)
  • Special Power of Attorney (Rented/ Borrowed)

What types of vehicle can I register?

We accept all Motorcycles, Cars, MPV, Cargo Van, and Trucks that are 2010 model and above. 2009 models and below can still be accepted but subject for physical vehicle inspection. We also accept economy vehicles and all models of sedans and hatchbacks for delivery service.

I didn’t receive a One-Time Password (OTP). What should I do?

Please check whether you have inputted the correct mobile number. If it’s right, you can message us on Facebook or call our Customer Care number: 09983451756/ 09278612467.

I can’t upload my requirements in the app. What should I do?

You may have disabled your GoCab App permission. To open your permission setting and enable uploading of pictures:

  1. Go to your Phone Settings
  2. Click App Management 
  3. Click GoCab Driver
  4. Click Permissions
  5. Turn on Camera, Location, and Storage
  6. Open the GoCab App
  7. Upload your requirements

How to change account details?

Log in using your previous account credentials and go to Account Settings. Edit your current details and save the changes.

I can’t sign in / log in. What should I do?

Take screenshots of the errors during the sign in or log in process. Send the photos to our official Facebook page or email us at [email protected] We will fix the problem as soon as possible.

Do you accept Nonprofessional Driver’s License?

We accept drivers with Professional and Nonprofessional Driver’s License for our courier services. However, we require our drivers to update their license to Professional after 2 to 3 months being a GoCab Driver.

How much is the Registration Fee?

The initial registration fee is ₱2,300.00, which comprise of the following:

  • Cash Bond – ₱1,800.00
  • Initial GoCab Wallet Top Up – ₱500.00

Delivery Process For Drivers

How to Top Up / Load my Gocab Wallet?

There are two ways to top up your wallet: Bank Deposit or Over-the-Counter

Bank Deposit

 

Over-The-Counter

Fund Request via Unified System (For Unified Members)

Unified members can also load GoCab Wallet using their Unified Accounts.

  • Select Bills Payment from the Menu
  • Select GoCab
  • Enter Reference Number
  • Complete the details 
  • Click Submit

Is there a maximum amount of GoCab top up or load?

No. You can top up your GoCab Wallet as much as you want. If you are planning to operate for the whole month, it’s a good idea to have extra funds.

How much does a GoCab Driver earn?

Your earnings will depend on the demand, season, vehicle size, and frequency of bookings. Large vehicles like MPVs and Trucks tend to earn more because they offer more space for parcels. However, the frequency of bookings and the distance covered for each will determine your earnings. Here’s a guide to compute your projected earnings.

Where does GoCab drivers deliver?

We accept delivery bookings in Metro Manila. But we plan to expand our operations in other major areas in the country such as Cagayan, Cebu and Davao.

Can I cancel bookings if I want to?

There are valid reasons for drivers to cancel bookings. 

  • The parcel exceeds the maximum size allowed for the vehicle
  • The parcel exceeds the maximum weight allowed for the vehicle
  • The parcel is included in the list of prohibited items. 
  • The sender is not present on the meeting place and can’t be contacted. 
  • You encountered a problem on the way or in your vehicle. 
  • The sender asked you to cancel the booking due to miscommunications. 
  • There’s an emergency that requires your immediate appearance. 
  • You accidentally clicked accept while you’re on the middle of something.

NOTE: shippers can rate you poorly when you cancel bookings too often. GoCab also has a monitoring system in place, with stringent disciplinary measures for drivers who repeatedly fail our service standards.

What are the parcel size and weight limit for each type of vehicle?

See Vehicle-parcel limitation table →

What are the prohibited items for delivery?

Prohibited Items

  • Firearms and weapons 
  • Toy guns that looks real
  • Medicines
  • Rice and Grains
  • Tobacco
  • Cigarettes
  • Liquor  
  • Flammable liquids
  • CD and DVD
  • Cash 
  • Bills of Exchange
  • Negotiable instruments
  • Commercial Quantities
  • Artifacts and Artwork 
  • antiquity and antiques
  • Bank cards / credit card
  • China, crystal, porcelain
  • Coins and other collectable
  • Deeds of Sale
  • Alcoholic beverages
  • pornographic material
  • Switchblade and knives
  • Animals and insects
  • Gambling materials
  • Garbage for disposal
  • Hazardous chemical wastes
  • Medical waste: hypodermic needles or syringes
  • Parcels that are wet, leaking, and emit foul odor
  • Liquids: cooking oil, detergent, 
  • Organic Peroxides
  • Oxidizing Substances 
  • Flammable gas, liquid and solids
  • Jewelries and gems
  • Promissory Notes
  • Stock certificates
  • Traveler’s checks

What if there’s no one to receive the parcel?

Before receiving the parcel, always ask the shipper for the contact information of the receiver. Notify the receiver that you are on your way. If asked to deliver the package inside the building, you can ask for a parking fee (if any). But, if there’s no one to receive the parcel, notify the shipper and ask for an arrangement. You can either keep the package for later delivery or deliver it back to the shipper.

NOTE: the shipper should still pay the shipping cost and distance covered.

What if my vehicle suffered a problem during a delivery?

You must notify the shipper and receiver immediately. Report the status of your progress.

Delivery Process For Shippers

What type of services do you provide?

We specialize in same-day or on-demand delivery. We pick up and deliver packages door-to-door or any location in our coverage area. GoCab caters to wide array of customers such as ordinary customers, merchants, SMEs, and even companies. We deliver all kinds of parcels. From documents and dry goods up to pieces of equipment and furniture, we’ve got you covered.

What are your operating hours?

Our back office operates from 9 am to 5 pm. However, you can still book drivers beyond these hours as long as there’s still a driver who still accepts booking around your area.

What payment methods can I use?

For now, we only accept cash upon pick up and on delivery, but we are constantly developing our system to integrate other advanced payment solutions for our customer convenience.

Can I track my driver?

Yes. You can track the location and progress of the driver in real time.

How will I know if my package has been delivered?

You will be notified in the app once your parcel has been successfully delivered, which also includes an electronic signature from the receiver.

How to claim lost/damaged parcels?

If your parcel failed to arrive or damaged, please try to contact the driver first to clarify the situation. If you can’t reach the driver, message us on Facebook, email us at [email protected], or call our customer care hotline (09983451756/ 09278612467) to file a report. Rest assured that such problem will be handled immediately.

Can a driver cancel my booking?

Yes. GoCab Drivers are allowed to cancel bookings for several valid reasons. However, if the driver cancels your booking without apparent reason, you can report the incident to our customer care hotline (09983451756/ 09278612467).

What is the maximum size/weight of parcel can I send?

GoCab can transport goods or parcels in varying sizes and weight. Different GoCab vehicles can cater to you and your business needs.

See this table for your reference

Are there any fees when I cancel my booking?

No cancellation fees will be charged as long as the order has not been accepted by the Driver yet. Otherwise, the shipper shall be charged with the standard delivery rate.

GoCab Purchase Service

What is GoCab Purchase Service?

This service will allow participating drivers to purchase items such as food, clothing, accessories,groceries, and other essential products on your behalf.

What are included in the total amount to be paid by customers?

Total amount to be paid by the customers consist of:

(1) Delivery fee

(2) Purchase service fee

(3) Cost of Purchased items

Where is GoCab Purchase Service available?

GoCAb Purchase Service is available in Metro Manila, Davao.

Can I schedule a Purchase service?

No. Purchase service is processed immediately once accepted or confirmed by a participating Driver.

How much is the maximum amount per transaction?

The maximum total price for Purchase service is Php1,500.00 and weight limit should not exceed the standard limit per vehicle type.

What are the payment methods available?

Payment method available at the moment is through Cash.

Can I make a booking and delivered to somebody else?

Yes, you can, so long as you coordinate the correct details to the driver and the third party will pay for the service.

What if I am not home to receive my purchased items?

You can contact the driver and coordinate the complete contact details of the receiver.

Is this service available 24/7?

Yes, you can book anytime as long as the store is open.

How can I track my order?

Real-time location tracking is available in the Gocab App.

How do I contact my driver?

Your driver contact detail is available on the GoCab App, you may contact him thru SMS, Call or GoCab Chat.

Are parking fees shouldered by the customers?

Yes, all costs such as parking fees, bldg. or village entrance fees are shouldered by the customers.

Can I ask the driver to purchase different items from different stores?

No, all items must come from 1 store or pick up location only.

Can I change or cancel my orders?

You may change your orders by coordinating with your driver so long as the driver has not purchased the items yet. Changing of pick up and drop off locations will require rebooking of transactions.

I can’t contact my Participating Driver, what should I do?

You may contact our Customer Support at 0998-3451756 or 0927-8612467.

Others

What’s the coverage of driver insurance?

All drivers will be given One Year Personal Accident Insurance which covers the following:

  • Accidental Death and Disablement – ₱ 50,000
  • Motorcycling Accident – ₱ 25,000
  • Accidental Burial Benefit – ₱ 5,000
  • Fire Cash Assistance – ₱ 5,000

How to claim my personal accident insurance?

You can submit your personal accident claim information online. Simply complete the following form and attach the relevant documents. FPG Insurance will review your claim and if needed, a personal accident claim representative will contact you directly to confirm your claim details and request any additional information.

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