FAQs

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Things to know on Driver Registration

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eu003ca href=u0022https://gocab.ph/faqs/u0022u003eHow to Top Up / Load my Gocab Wallet?u003c/au003eu003c/strongu003eu003c/au003e

There are two ways to top up your wallet: Bank Deposit or Over-the-Counteru003cbru003ea. Bank Depositu003cbru003eb. Over-The-Counteru003cbru003ec. Fund Request via Unified System (For Unified Members)u003cbru003eUnified members can also load GoCab Wallet using their Unified Accounts.u003cbru003eSelect Bills Payment from the Menuu003cbru003eSelect GoCabu003cbru003eEnter Reference Numberu003cbru003eComplete the details u003cbru003eu003cbru003e

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eWhat are the requirements for Driver registration?u003c/strongu003eu003c/au003e

– NBI Clearance u003cbru003e- ID picture with white background u003cbru003e- Professional Driver’s Licenseu003cbru003e- OR / CR / Deed of Sale / Sales Invoice / Delivery Note u003cbru003e- Vehicle Photo: Front, Side, Back, Plate No.u003cbru003e- Provisional Authority (For 2000 kg Trucks)u003cbru003e- Letter of Authorization (Rented/ Borrowed)u003cbru003e- Special Power of Attorney (Rented/ Borrowed)

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eWhat types of vehicle can I register?u003c/strongu003eu003c/au003e

We accept all Motorcycles, Cars, MPV, Cargo Van, and Trucks that are 2010 model and above. 2009 models and below can still be accepted but subject for physical vehicle inspection. We also accept economy vehicles and all models of sedans and hatchbacks for delivery service.

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eI didn’t receive a One-Time Password (OTP). What should I do?u003c/strongu003eu003c/au003e

Please check whether you have inputted the correct mobile number. If it’s right, you can message us on Facebook or call our Customer Care number: 09983451756/ 09278612467.

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eI can’t upload my requirements in the app. What should I do?u003c/strongu003eu003c/au003e

You may have disabled your GoCab App permission. To open your permission setting and enable uploading of pictures:u003cbru003ea. Go to your Phone Settingsu003cbru003eb. Click App Management u003cbru003ec. Click GoCab Driveru003cbru003ed. Click Permissionsu003cbru003ee. Turn on Camera, Location, and Storageu003cbru003ef. Open the GoCab Appu003cbru003eg. Upload your requirementsu003cbru003e

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eHow to change account details?u003c/strongu003eu003c/au003e

Log in using your previous account credentials and go to u003cemu003eAccount Settingsu003c/emu003e. Edit your current details and save the changes.

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eI can’t sign in / log in. What should I do?u003c/strongu003eu003c/au003e

Take screenshots of the errors during the sign in or log in process. Send the photos to our official Facebook page or email us at [email protected] We will fix the problem as soon as possible.

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eDo you accept Nonprofessional Driver’s License?u003c/strongu003eu003c/au003e

We accept drivers with Professional and Nonprofessional Driver’s License for our courier services. However, we require our drivers to update their license to Professional after 2 to 3 months being a GoCab Driver.

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eHow much is the Registration Fee?u003c/strongu003eu003c/au003e

The initial registration fee is ₱2,300.00, which comprise of the following:u003cbru003e- Cash Bond – ₱1,800.00u003cbru003e- Initial GoCab Wallet Top Up – ₱500.00

Delivery Process For Drivers

u003ca href=u0022https://gocab.ph/faqs/u0022u003eu003cstrongu003eu003ca href=u0022https://gocab.ph/faqs/u0022u003eHow to Top Up / Load my Gocab Wallet?u003c/au003eu003c/strongu003eu003c/au003e

There are two ways to top up your wallet: Bank Deposit or Over-the-Counteru003cbru003ea. Bank Depositu003cbru003eb. Over-The-Counteru003cbru003ec. Fund Request via Unified System (For Unified Members)u003cbru003eUnified members can also load GoCab Wallet using their Unified Accounts.u003cbru003eSelect Bills Payment from the Menuu003cbru003eSelect GoCabu003cbru003eEnter Reference Numberu003cbru003eComplete the details u003cbru003eu003cbru003e

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