FAQs

Things to know on

Driver Registration

  1. Download the GoCab Driver App  
  2. Complete the registration section 
  3. Wait until we have approved the registration
  4. Choose your preferred date of training  
  5. Complete the Driver Registration and Onboarding Checklist 
  6. Follow instructions to get activated
  7. Get regular bookings and start earning
  • NBI Clearance 
  • ID picture with white background 
  • Professional Driver’s License
  • OR / CR / Deed of Sale / Sales Invoice / Delivery Note 
  • Vehicle Photo: Front, Side, Back, Plate No.
  • Provisional Authority (For 2000 kg Trucks)
  • Letter of Authorization (Rented/ Borrowed)
  • Special Power of Attorney (Rented/ Borrowed)

We accept all Motorcycles, Cars, MPV, Cargo Van, and Trucks that are 2010 model and above. 2009 models and below can still be accepted but subject for physical vehicle inspection. We also accept economy vehicles and all models of sedans and hatchbacks for delivery service.

Please check whether you have inputted the correct mobile number. If it’s right, you can message us on Facebook or call our Customer Care number: 09983451756/ 09278612467

You may have disabled your GoCab App permission. To open your permission setting and enable uploading of pictures:

a. Go to your Phone Settings
b. Click App Management 
c. Click GoCab Driver
d. Click Permissions
e. Turn on Camera, Location, and Storage
f. Open the GoCab App
g. Upload your requirements

Log in using your previous account credentials and go to Account Settings. Edit your current details and save the changes.

Take screenshots of the errors during the sign in or log in process. Send the photos to our official Facebook page or email us at [email protected]. We will fix the problem as soon as possible.

We accept drivers with Professional and Nonprofessional Driver’s License for our courier services. However, we require our drivers to update their license to Professional after 2 to 3 months being a GoCab Driver.

The initial registration fee is 2,300.00, which comprise of the following:

  • Cash Bond – 1,800.00
  • Initial GoCab Wallet Top Up – 500.00

Delivery

Process For Drivers

There are two ways to top up your wallet: Bank Deposit or Over-the-Counter

a. Bank Deposit

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b. Over-The-Counter

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c. Fund Request via Unified System (For Unified Members)

Unified members can also load GoCab Wallet using their Unified Accounts.

  • Select Bills Payment from the Menu
  • Select GoCab
  • Enter Reference Number
  • Complete the details 
  • Click Submit

No. You can top up your GoCab Wallet as much as you want. If you are planning to operate for the whole month, it’s a good idea to have extra funds.

Your earnings will depend on the demand, season, vehicle size, and frequency of bookings. Large vehicles like MPVs and Trucks tend to earn more because they offer more space for parcels. However, the frequency of bookings and the distance covered for each will determine your earnings. Here’s a guide to compute your projected earnings.

See Pricing →

We accept delivery bookings in Metro Manila. But we plan to expand our operations in other major areas in the country such as Cagayan, Cebu and Davao.

There are valid reasons for drivers to cancel bookings. 

  • The parcel exceeds the maximum size allowed for the vehicle
  • The parcel exceeds the maximum weight allowed for the vehicle
  • The parcel is included in the list of prohibited items
  • The sender is not present on the meeting place and can’t be contacted. 
  • You encountered a problem on the way or in your vehicle. 
  • The sender asked you to cancel the booking due to miscommunications. 
  • There’s an emergency that requires your immediate appearance. 
  • You accidentally clicked accept while you’re on the middle of something.


NOTE:
shippers can rate you poorly when you cancel bookings too often. GoCab also has a monitoring system in place, with stringent disciplinary measures for drivers who repeatedly fail our service standards.

Prohibited Items

  • Firearms and weapons 
  • Toy guns that looks real
  • Medicines
  • Rice and Grains
  • Tobacco
  • Cigarettes
  • Liquor  
  • Flammable liquids
  • CD and DVD
  • Cash 
  • Bills of Exchange
  • Negotiable instruments
  • Commercial Quantities
  • Artifacts and Artwork 
  • antiquity and antiques
  • Bank cards / credit card
  • China, crystal, porcelain
  • Coins and other collectable
  • Deeds of Sale
  • Alcoholic beverages
  • pornographic material
  • Switchblade and knives
  • Animals and insects
  • Gambling materials
  • Garbage for disposal
  • Hazardous chemical wastes
  • Medical waste: hypodermic needles or syringes
  • Parcels that are wet, leaking, and emit foul odor
  • Liquids: cooking oil, detergent, 
  • Organic Peroxides
  • Oxidizing Substances 
  • Flammable gas, liquid and solids
  • Jewelries and gems
  • Promissory Notes
  • Stock certificates
  • Traveler’s checks

Before receiving the parcel, always ask the shipper for the contact information of the receiver. Notify the receiver that you are on your way. If asked to deliver the package inside the building, you can ask for a parking fee (if any). But, if there’s no one to receive the parcel, notify the shipper and ask for an arrangement. You can either keep the package for later delivery or deliver it back to the shipper.

NOTE: the shipper should still pay the shipping cost and distance covered.

You must notify the shipper and receiver immediately. Report the status of your progress.

Delivery

Process For Shippers

We specialize in same-day or on-demand delivery. We pick up and deliver packages door-to-door or any location in our coverage area. GoCab caters to wide array of customers such as ordinary customers, merchants, SMEs, and even companies. We delivery all kinds of parcels. From documents and dry goods up to pieces of equipment and furniture, we’ve got you covered.

Our back office operates from 9 am to 5 pm. However, you can still book drivers beyond these hours as long as there’s still a driver who still accepts booking around your area.

For now, we only accept cash upon pick up and on delivery, but we are constantly developing our system to integrate other advanced payment solutions for our customer convenience.

Yes. You can track the location and progress of the driver in real time.

You will be notified in the app once your parcel has been successfully delivered, which also includes an electronic signature from the receiver.

If your parcel failed to arrive or damaged, please try to contact the driver first to clarify the situation. If you can’t reach the driver, message us on Facebook, email us at [email protected], or call our customer care hotline (09983451756/ 09278612467) to file a report. Rest assured that such problem will be handled immediately.

Yes. GoCab Drivers are allowed to cancel bookings for several valid reasons. However, if the driver cancels your booking without apparent reason, you can report the incident to our customer care hotline (09983451756/ 09278612467).

GoCab can transport goods or parcels in varying sizes and weight. Different GoCab vehicles can cater to you and your business needs. See this table for your reference

No cancellation fees will be charged as long as the order has not been accepted by the Driver yet. Otherwise, the shipper shall be charged with the standard delivery rate.

GoCab Purchase Service

This service will allow participating Driver purchase items such as food, clothing, accessories,
groceries, and other essential products in your behalf.

Total amount to be paid by the customers consist of:
(1) Delivery fee
(2) Purchase service fee
(3) Cost of Purchased items

GoCAb Purchase Service is available in Metro Manila, Davao

No. Purchase service is processed immediately once accepted or confirmed by a
Participating Driver.

The maximum total price for Purchase service is Php1,500.00 and weight limit should not
exceed the standard limit per vehicle type.

Payment method available at the moment is through Cash.

Yes, you can, so long as you coordinate the correct details to the driver and the third party will pay for the service.

You can contact the driver and coordinate the complete contact details of the receiver. 

Yes, you can book anytime as long as the store is open.

Real-time location tracking is available in the Gocab App.

Your driver contact detail is available on the GoCab App, you may contact him thru SMS, Call or GoCab Chat.

Yes, all costs such as parking fees, bldg. or village entrance fees are shouldered by the
customers.

No, all items must come from 1 store or pick up location only.

You may change your orders by coordinating with your driver so long as the driver has not purchased the items yet. Changing of pick up and drop off locations will require rebooking of transaction.

You may contact our Customer Support at 0998-3451756 or 0927-8612467.

Others

All drivers will be given One Year Personal Accident Insurance which covers the following:

  • Accidental Death and Disablement ₱ 50,000
  • Motorcycling Accident ₱ 25,000
  • Accidental Burial Benefit ₱ 5,000
  • Fire Cash Assistance ₱ 5,000

You can submit your personal accident claim information online. Simply complete the following form and attach the relevant documents. FPG Insurance will review your claim and if needed, a personal accident claim representative will contact you directly to confirm your claim details and request any additional information.