GoCab

GOCAB PRIVACY POLICY

(For Users and Participating Drivers)

Last Updated: March 2024

INTRODUCTION

GoCab values your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and share information when you use the GoCab SuperApp ("the App"), whether as a User (customer/rider) or a Participating Driver.

By using the App, you agree to the collection and processing of your personal data as described in this policy.

A. COLLECTION OF PERSONAL DATA

1. Personal Data You Provide to Us

We collect personal data when you voluntarily submit it, including when you:

Register an account (e.g., name, email, mobile number, profile photo).
Submit driver accreditation documents (e.g., driver's license, vehicle registration, government-issued ID, proof of insurance, and background check results where legally permitted).

Note: Providing certain data is necessary to fulfill contractual or legal obligations. Failure to provide it may prevent you from using our services.

2. Personal Data of Minors

GoCab SuperApp does not knowingly collect personal data from individuals under 18 years of age. If we discover that we have inadvertently collected such data, we will delete it promptly. Parents or guardians should not allow minors to use the GoCab SuperApp or submit personal information through our services.

3. Personal Data Collected Automatically During Use

When you use our app or website, we automatically collect:

Device information: IP address, device model, OS version, IMEI, advertising ID, app crashes.
Usage data: App interactions, feature usage, session duration.
Communication data: Messages, call logs (if using in-app calling), and support chat transcripts.
Transaction data: Payment method, trip distance, fare, timestamps, and ratings.
Location data - see Section B for full details.
4. Personal Data from External Sources

We may receive data from:

Payment processors, fleet partners.
Government agencies (e.g., LTO verification).
Public records or marketing partners (with your consent).
5. Additional Data for Participating Drivers

Driver partners may also provide or generate:

Telematics data (e.g., speed, braking, acceleration).
Vehicle details (e.g., plate number, make, model, year).

B. LOCATION DATA COLLECTION AND USE

GoCab SuperApp collects and uses your location data only to deliver essential ride-hailing and delivery services, enhance safety, and improve user experience.

1. When We Collect Location
For Users (Riders): Only while the app is open and active (e.g., during ride booking, trip tracking, or delivery monitoring). Not collected in the background after your trip ends.
For Participating Drivers: While the app is open and you are marked "online" to receive trip requests. In the background (if permitted by your device) only while you are logged in as "available."
2. Types of Location Data
Precise location (via GPS, Wi-Fi, or cellular networks) for accurate pick-up/drop-off.
Approximate location (e.g., from IP address) when precise location is unavailable.
3. How We Use Location Data
Matching riders with the nearest available drivers.
Calculating accurate routes, ETAs, fares, and distances.
Enabling real-time trip tracking for riders and drivers.
Detecting route deviations, unexpected stops, or safety incidents.
Preventing fraud, abuse, or unauthorized account activity.
Improving traffic prediction and service efficiency (using anonymized data).
4. Who We Share Location With
Your assigned Participating Driver (and vice versa) during an active trip.
Mapping service providers (e.g., Google Maps) solely for navigation.
GoCab's safety and support team only during emergencies or incident investigations.

We do NOT sell your location data, share real-time location with advertisers or unrelated third parties, or use location data for behavioral advertising.

5. Your Control
You can enable or disable location access anytime via your device settings.
If disabled, core features (e.g., booking a ride) will not work.
Drivers who disable background location will stop receiving trip requests.
After a trip ends, real-time tracking stops immediately.
6. Retention
Precise trip location logs: retained for up to 12 months for safety, disputes, and compliance.
Aggregated/anonymized location data: may be retained longer for analytics and product improvement.

C. RETENTION OF PERSONAL DATA

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer period is required by law.

Examples:

Ride and payment records: 5 years (for tax, legal, and dispute resolution).
Driver accreditation documents: 3 years after account deactivation.
In-vehicle audio/video recordings: automatically deleted after 7 days, unless needed for safety investigations.

Once retention periods expire, data is securely deleted, anonymized, or archived per legal and security standards.

D. PROTECTION OF PERSONAL DATA

We implement technical, organizational, and administrative safeguards to protect your data, including encryption, access controls, employee confidentiality agreements, and regular security assessments.

However, no digital transmission is 100% secure. While we strive to protect your information, you acknowledge that data transmission over the internet carries inherent risks.

E. HOW WE USE YOUR INFORMATION

We process your data to:

Provide, maintain, and improve our services (e.g., ride matching, delivery tracking).
Facilitate bookings, payments, and communications.
Verify identity and prevent fraud.
Personalize your experience (e.g., fare estimates, route suggestions).
Comply with legal obligations and respond to lawful requests.
Conduct safety monitoring and quality assurance (including in-vehicle recordings with consent).

F. YOUR RIGHTS AS A DATA SUBJECT

Under the Data Privacy Act of 2012 and other applicable laws, you have the right to:

Access your personal data and obtain a copy.
Correct inaccurate or incomplete data.
Request deletion of your data (subject to legal exceptions).
Restrict processing or object to certain uses (e.g., marketing).
Withdraw consent at any time (note: this may limit service availability).
Data portability: receive your data in a structured, machine-readable format.
Lodge a complaint with the National Privacy Commission (NPC) or relevant authority.

To exercise these rights, contact us (see Section J). We may verify your identity before processing your request.

G. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to, and processed in, countries outside the Philippines (e.g., cloud hosting providers in Singapore or the U.S.). We ensure such transfers comply with the Data Privacy Act by using adequate safeguards, including data processing agreements and standard contractual clauses.

H. CHANGES TO THIS PRIVACY POLICY

We may update this Policy to reflect changes in our practices or legal requirements. The updated version will be posted with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the changes.

I. EFFECTIVE DATE CLAUSE

Changes take effect immediately upon posting. Continued use of the App means you accept the updated policy.

J. HOW TO CONTACT US

If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact our Data Protection Officer:

Name: GoCab SuperApp Corp.

Address: Unit 218, Pacific Century Tower, Quezon Avenue, Brgy. South Triangle, Quezon City, Philippines

Email: contactus@GoCab.ph

For complaints, you may also reach out to the National Privacy Commission (NPC) at https://privacy.gov.ph.